pretty b a k e d
Due to being a small business, we can only take so many orders per day. If an order is cancelled, any payment made on your order is non-refundable and non transferable. If canceled at least 120 hours (5 days) in advance (based on order date and pick up time) we will be happy to transfer any payment made on that order to another order within 3 months from that date. All short notice orders placed less than 5 days in advance are non-refundable regardless the circumstance.
Refunds / Exchanges
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders. Once you or a designated party has picked up an order, it is considered "accepted." Refunds requested due to decorating style, writing, color shade, or general design will not be honored after accepting your cake. In some instances you may bring the cake back in for design adjustments but this is an additional charge if the cake has been accepted.
All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.
We only give refunds in accordance with refund policies stated below:
Cake flavor and texture is subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably with 24 hours of pick up - please text or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Pretty Baked. Please understand that we cannot issue refunds for cakes that have already been completely eaten. Store credit percentage is based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of
any kind will not be issued to customers who do not contact us within 24 hours.
The following scenario is the only instance when we will provide a refund:
If you come for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy.
We are not responsible for any expense you may incur for replacing our cake. We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
Short notice or expedited orders cannot be cancelled or changed.
Changes and cancellations to retail orders are accepted until 120 hours (5 days) prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount. If canceled at least 120 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless the circumstances.
Custom cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Guarantee / Disclaimer
We do all that we can to make sure that your order is made to the specification on your order form. Upon pick-up of your cake, decorative adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, we will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration; however, we make no claims for exact duplication of the work done previously by us or other cake decorators.